What if our flight is canceled?
All flights are weather dependent and may have to be rescheduled, but passengers are not obligated to reschedule if the flight is canceled due to weather conditions.
We reserve the right to cancel any flight if safety is ever in question and/or the weather conditions are deemed unfavorable by the pilot.
It is best to schedule a balloon flight with a backup date in mind just in case weather conditions on the scheduled date are unfavorable for balloon flying.
We can never give you a 100% guarantee that we are good to go until we are in real-time at the launch site. A flight will likely be canceled when any of the following basic weather forecasts are applicable:
- Surface wind speed is greater than 6 MPH or winds aloft are too fast
- Visibility is less than 10 miles
We have a two-week cancellation policy and require you to cancel at least two weeks before your flight. If your plans change please notify us as soon as possible.
All gift purchases are transferable but non-refundable and if it’s inclement passengers will need to reschedule.
Passengers that did not purchase a gift will receive a full refund if they cancel within two weeks before the flight, otherwise, it is transferable to another date but non-refundable. During the month of October, the cancellation policy is one month prior to your flight rather than within two weeks prior to the flight.
Passengers that did not purchase a gift will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.